e-ticketing online with Heathrow Express
Travellers can choose to print their ticket at home (or the office!) or have it sent to their mobile phone.
Note that if the field for mobile phone is left blank in the booking process, the barcode will be sent to the email address. If a mobile phone number is included, there will be no email confirmation.
For ‘ticket to phone’, the mobile phone has to be WAP enabled with GPRS, and will need to be registered (see below for details).
Print at Home
An email will be sent that contains a barcode, like this:
All the traveller needs to do is print out the email and show it to our Customer Service Representative on the train. They will scan and validate the code, and that’s it!
(If the ticket is for more than one journey, hold on to that piece of paper, as it will be needed next time.)
Ticket to Phone
Save paper! Let travellers have their tickets sent to their mobile phone.
(The phone must be WAP enabled with GPRS.)
When the customer details page is reached within the booking process, fill in the mobile phone number field. Please note that the customer's email address is still required to be entered.
When a mobile phone number is entered, the next page allows details of the mobile phone to be entered. If the phone has been used before then the details will already be populated.
Registering a mobile phone
If the phone has not been registered before, or its details have changed, a text message will be sent to the traveller, containing an internet link. The traveller should browse to the link and follow the instructions to retrieve a confirmation code, which is used to complete the mobile phone registration.
Buying a ticket
When the tickets are purchased, a text message will be sent to the traveller’s mobile phone. The traveller should browse to the link and follow the instructions to retrieve their ticket, containing a barcode:
The phone displaying the barcode should be shown to our Customer Service Representative on the train. They will scan and validate the code, and that’s it!
(If the ticket is for more than one journey, don’t delete it yet, as it will be needed next time.)